Refund policy

Last Updated: August 2026

At Trendiop, we take pride in the quality, craftsmanship, and utility of our travel and adventure gear. We want you to feel completely confident in your purchase. If you are not entirely satisfied with your order, we are here to help.

1. 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
It must include all original packaging, tags, inserts, and accessories.
You must provide a valid receipt or proof of purchase (order number).

Items returned in damaged condition, with missing parts, or showing signs of wear not due to our error may only be eligible for a partial refund or may be rejected.

2. How to Initiate a Return

To start a return, please contact our support team at support@trendiop.com with:

Your Order Number
The specific item(s) you wish to return
Reason for the return (and clear photos/videos if the item arrived damaged or defective)

Once your return request is approved, our team will provide you with the return shipping address and detailed instructions on how and where to send your package.

> Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

Defective or Incorrect Items: If you received a defective, damaged, or incorrect product, Trendiop will cover all return shipping costs or provide a prepaid shipping label.
Customer Remorse / Preference Returns: For standard returns (e.g., changed mind, wrong color/size selection), the customer is responsible for paying the direct return shipping fees. Return shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned package.

4. Refunds Process

Once your return is received and inspected by our warehouse team, we will send you an email notification confirming the status of your return.

Approval: If approved, your refund will be processed automatically to your original payment method (Credit Card, Debit Card, Stripe, or PayPal).
Timeline: Please allow 5–10 business days for your bank or credit card company to post the funds back to your account.

5. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account or payment processor balance again.
Contact your credit card company or bank; it may take some processing time before a refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@trendiop.com.

6. Exchanges & Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If an item arrives damaged or defective, we will send an identical replacement at zero extra cost to you.