Shipping & Returns
Everything you need to know before you order: what shipping costs, how long delivery takes to your region, how to track your parcel and how returns work. The legal versions are in our Shipping Policy and Refund Policy.
Shipping rates and delivery times
We ship to more than 200 countries and territories. Orders are processed and packed within 1–3 business days (Monday to Friday) and ship directly from our partner manufacturers' fulfilment centres, most of them in Asia. The shipping rate depends on your destination and is always shown at checkout before you pay.
| Destination | Delivery time (from purchase) | Shipping rate |
|---|---|---|
| Europe: Spain, European Union, United Kingdom, Switzerland, Norway and European microstates | 7–15 business days | €3.95 · Free over €25 |
| Rest of Europe: Iceland, the Balkans, Ukraine, Moldova, Turkey and the Caucasus | 10–20 business days | €5.95 · Free over €45 |
| North America: United States (including Puerto Rico and US territories) and Canada | 10–20 business days | €6.95 · Free over €49 |
| Oceania: Australia and New Zealand | 10–20 business days | €4.95 · Free over €35 |
| Asia: East, South-East, South and Central Asia, including Japan, South Korea, China, Singapore and India | 10–20 business days | €5.95 · Free over €45 |
| Middle East: Gulf countries, Jordan, Israel, Lebanon and Palestine | 12–25 business days | €7.95 · Free over €59 |
| Latin America & Caribbean: Mexico, Central and South America and the Caribbean | 15–30 business days | €7.95 · Free over €59 |
| Africa and Haiti | 15–35 business days | €9.95 · Free over €79 |
| Remote islands & territories: Pacific islands, French overseas territories, Greenland, Faroe Islands, smaller Caribbean and Atlantic territories, Bhutan and Timor-Leste | 20–45 business days | €14.95 |
Rates are in euros; at checkout you see the equivalent in your local currency where available. Delivery estimates don't include carrier delays, severe weather or customs clearance. Products from the same order can ship from different centres and arrive in separate parcels.
Tracking your order
Every parcel is trackable. As soon as your order ships you receive an email with the tracking link; you can also follow it on our Track your order page or from your account. Allow 24–48 hours after the shipping email for the first tracking update. If the tracking shows no movement for more than 10 business days, write to support@trendiop.com and we will investigate with the carrier and send a replacement or a refund.
Customs, duties and taxes
Prices for the European Union include VAT, collected at checkout, so there is nothing extra to pay on delivery. Shipments to other destinations may be subject to import duties, taxes or customs handling fees charged by the local authorities; these are the customer's responsibility.
Returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, with its original packaging, tags and accessories, and you need your order number.
- Email support@trendiop.com with your order number, the item(s) you want to return and the reason (photos or video if the item arrived damaged or defective).
- Once the return is approved we send you the return address and instructions. Items sent back without a prior request can't be accepted.
- Ship the item back. For change-of-mind returns the return shipping is paid by the customer; we recommend a tracked service. If the item is defective, damaged or not what you ordered, we cover the return or send a replacement at no cost.
Damaged, defective or wrong items
Take clear photos of the packaging and the items and contact us within 48 hours of delivery. We send an identical replacement or refund you in full, whichever you prefer, at no cost to you.
Refunds
When we receive and check your return we confirm it by email and refund your original payment method (card, PayPal, Shop Pay, Google Pay or Klarna). Banks and card issuers usually take 5–10 business days to post the money. If it hasn't arrived after that, check with your bank first and then write to us.
Exchanges
The fastest way is to return the item and place a new order for the one you want. Damaged or defective items are replaced with an identical one for free.
Questions
Write to support@trendiop.com or use the contact form. We reply within 24 hours on business days (Monday to Friday, 9:00–18:00 CET). More answers in our FAQ.