Shipping policy

Last Updated: August 2026

At Trendiop, we are committed to delivering your adventure and travel gear quickly, safely, and transparently. Below you will find the details of our shipping process, handling times, delivery estimates, and tracking procedures.

1. Order Processing Time

All orders are processed, verified, and packed within 1–3 business days (Monday to Friday, excluding weekends and major holidays).
Orders placed on weekends or public holidays will begin processing on the following business day.
Once your order is processed and handed over to the carrier, you will receive an automatic email confirmation containing your tracking number.

2. Estimated Shipping Times & Rates

Shipping costs and delivery windows depend on your destination and the shipping method selected at checkout.

Destination	Standard Delivery	Express Delivery	Shipping Rates
United States & Canada	5 – 10 Business Days	3 – 5 Business Days	Calculated at checkout (Free on qualifying orders)
United Kingdom & Europe	6 – 12 Business Days	4 – 7 Business Days	Calculated at checkout (Free on qualifying orders)
Australia & New Zealand	7 – 14 Business Days	5 – 8 Business Days	Calculated at checkout
Rest of the World	8 – 18 Business Days	6 – 10 Business Days	Calculated at checkout

> Note: Delivery estimates do not include standard carrier delays, severe weather conditions, or customs clearance times outside our direct control.

3. Order Tracking

Every shipment is 100% trackable. Once your package is scanned into the carrier's system, a tracking link will be sent directly to your registered email address.

You can monitor your shipment status anytime using our order tracking tool on our website or directly through the courier's portal. Please allow 24–48 hours for tracking data to update after receiving your notification.

4. Customs, Duties & Import Taxes

International shipments may be subject to import duties, taxes, and customs handling fees once the package reaches your country of destination.
These charges are levied by local customs authorities and are the sole responsibility of the customer.
Trendiop is not responsible for packages delayed due to local customs processing procedures.

5. Shipping Address Accuracy

Please verify that your shipping address is accurate and complete prior to finalizing your order.

If you notice an error in your address details, contact our support team at support@trendiop.com immediately. We will make every effort to correct the address before fulfillment; however, once an order has been dispatched from our warehouse, we are unable to redirect packages.

6. Lost, Stolen, or Damaged Shipments

Damaged in Transit: If your package arrives visibly damaged or items are missing, take clear photos of the packaging and items and contact us within 48 hours of delivery at support@trendiop.com.
Lost or Delayed Shipments: If your tracking status shows no updates for more than 10 business days, please reach out to our team so we can open an investigation with the carrier and issue a replacement or refund.