Shipping Policy
Last Updated: October 2026
At Trendiop, we want you to know exactly when and how your travel gear will arrive. Below you will find our processing times, delivery estimates, shipping rates and how to track your order.
1. Order Processing Time
- All orders are processed, verified and packed within 1–3 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays start processing on the next business day.
- Your order ships directly from our partner manufacturers' fulfilment centres, most of them in Asia. As soon as it ships, you will receive an email with your tracking number.
2. Delivery Times & Shipping Rates
We ship to more than 200 countries and territories. The shipping rate depends on your destination and is always shown at checkout before you pay (in your local currency where available).
| Destination | Delivery time (from purchase) | Shipping rate |
|---|---|---|
| Europe: Spain, European Union, United Kingdom, Switzerland, Norway and European microstates | 7–15 business days | €3.95 · Free over €25 |
| Rest of Europe: Iceland, the Balkans, Ukraine, Moldova, Turkey and the Caucasus | 10–20 business days | €5.95 · Free over €45 |
| North America: United States (including Puerto Rico and US territories) and Canada | 10–20 business days | €6.95 · Free over €49 |
| Oceania: Australia and New Zealand | 10–20 business days | €4.95 · Free over €35 |
| Asia: East, South-East, South and Central Asia, including Japan, South Korea, China, Singapore and India | 10–20 business days | €5.95 · Free over €45 |
| Middle East: Gulf countries, Jordan, Israel, Lebanon and Palestine | 12–25 business days | €7.95 · Free over €59 |
| Latin America & Caribbean: Mexico, Central and South America and the Caribbean | 15–30 business days | €7.95 · Free over €59 |
| Africa and Haiti | 15–35 business days | €9.95 · Free over €79 |
| Remote islands & territories: Pacific islands, French overseas territories, Greenland, Faroe Islands, smaller Caribbean and Atlantic territories, Bhutan and Timor-Leste | 20–45 business days | €14.95 |
The shipping rate and delivery time for your country are also shown on every product page. If a product cannot be shipped to your address, we will let you know and refund your order in full.
Destinations we cannot ship to: Cuba, Iran, North Korea, Syria, Crimea and the Donetsk and Luhansk regions, Russia, Belarus, Iraq, Yemen, Libya, Sudan, South Sudan, Eritrea, Djibouti, Somalia, Afghanistan, Chad, the Central African Republic and Western Sahara.
Note: delivery estimates do not include carrier delays, severe weather or customs clearance times outside our control.
3. Order Tracking
Every shipment is trackable. When your parcel ships, we send the tracking link to the email address you used at checkout. You can also follow it at any time on our Track Your Order page, from the link in your order confirmation email, or by signing in to your account.
Please allow 24–48 hours for the tracking information to update after you receive the shipping email.
4. Customs, Duties & Import Taxes
- Our prices for the European Union include VAT, which is collected at checkout, so you should not have to pay anything extra on delivery.
- Shipments to other destinations may be subject to import duties, taxes or customs handling fees charged by the local authorities. These charges are the responsibility of the customer.
- Trendiop is not responsible for delays caused by local customs procedures.
5. Shipping Address Accuracy
Please check that your shipping address is complete and correct before placing your order. If you notice a mistake, contact us at support@trendiop.com as soon as possible. We will do our best to correct it before your order ships; once it has shipped, we cannot redirect the parcel.
6. Lost, Delayed or Damaged Shipments
- Damaged in transit: if your parcel arrives damaged or items are missing, take clear photos of the packaging and the items and contact us within 48 hours of delivery at support@trendiop.com.
- Lost or delayed: if your tracking shows no updates for more than 10 business days, contact us and we will open an investigation with the carrier and send you a replacement or a refund.
7. Contact
For any question about your order, shipping or delivery, write to support@trendiop.com. Our support is available 24/7 and we aim to reply within 24 hours.